Customer Testimonials

Between Sales issues, service issues, and just dealing with the run around - I am done. But dealing with y'all anytime I have to service it, and sales can't even get the car registered in my name correctly? Give me a break. Won't own a brand I can't get registered or get serviced correctly the first time it needs something more than an oil change - which I don't even know if you do those right. 2025 Crosstrek - bought April 2025 - I get pulled over in September 2025 and told the car was never registered in ... Read More

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DealerRater - Oct 8, 2025

Between Sales issues, service issues, and just dealing with the run around - I am done. But dealing with y'all anytime I have to service it, and sales can't even get the car registered in my name correctly? Give me a break. Won't own a brand I can't get registered or get serviced correctly the first time it needs something more than an oil change - which I don't even know if you do those right. 2025 Crosstrek - bought April 2025 - I get pulled over in September 2025 and told the car was never registered in my name and the cop threatened to tow it. Called the dealership, was told I'd get a callback and got nothing. Went in person the next morning, they gave me a temp tag and said they'd call me. That's been over a month now and NO UPDATE AT ALL. 2021 Crosstrek (my wifes)49,000 miles. Fails to start multiple times. Take it to them, they charge 800 to do a battery diagnostic, put a battery in it, and do some computer update they say (which we have no proof of). Not even a month later, it does it again. I call, they say bring it in. Tried to blame it on my dashcam, the worker laughed at my wife when she asked if it was the starter, I had to call and talk to the service manager to even get them to do the testing (which they wanted to charge for until I talked to the manager). Waited three days, for them to call at 5pm today and say they couldn't replicate it, nothing is wrong, and to come get it but that it's been ready all day. Thats after it went through three driver side mirrors in its first year. We've never missed an oil change. I mean, even my mother in law bought a crosstrek she liked my wife's so much. My MIL has even had issues and told it was her glovebox. Never again. We will NEVER buy a Subaru because this is insanity. I don't even know if I buy one if I'd get it registered in my name.

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I had an outstanding experience at Quantrell Subaru! Monica was a fantastic communicator throughout the process, keeping everything clear and moving smoothly. But the real standout was Bob Whitt. He went above and beyond to help me not only save money but also better understand my financial situation. He was incredibly patient, thoughtful, and considerate every step of the way. I’ve truly never received customer service as exceptional as what we experienced from Bob. Thank you to the entire team at Quantrell Subaru (but ESPECIALLY Bob)!

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Took my new outback in for it's first oil change. I was NOT informed that they do a complimentary car wash EACH visit. Do not do anything to someone's vehicle unless you ask! I am VERY particular with my vehicles. I said NO to a car wash when I purchased it due to not being touchless etc. I gave them an extremely clean vehicle with not a single water spot (due to having special /expensive wax applied to it a few weeks ago) and I got back a WATER STAIN SOAPY MESS ALL OVER THE ENTIRE CAR. I ... Read More

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DealerRater - Nov 12, 2024

Took my new outback in for it's first oil change. I was NOT informed that they do a complimentary car wash EACH visit. Do not do anything to someone's vehicle unless you ask! I am VERY particular with my vehicles. I said NO to a car wash when I purchased it due to not being touchless etc. I gave them an extremely clean vehicle with not a single water spot (due to having special /expensive wax applied to it a few weeks ago) and I got back a WATER STAIN SOAPY MESS ALL OVER THE ENTIRE CAR. I had to run it trough a touchless car wash (cost me more $) ASAP to get the soapy water stains off!!! If you are going to do complimentary car washes you need to INFORM/ASK the customer's permission. You can RUIN $1000 wax/ceramic coatings washing a vehicle that was just recently done! And if you do wash them, dry them so they're not getting a soapy water stain mess back! You shouldn't EVER do anything to someone's vehicle without asking!

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I took my 2022 Outback to Quantrell Subaru for recall work in February 2024. After the service that sent me a message that basically said "If you can't give us "EXCELLENT" on a survey from Subaru or have any concerns please give me (service rep) a chance to make it right. If you would like to talk to my manager I can arrange that". I replied with: I am not going to "ding you" in a review but I have an issue, not with the recall work, but with the inspection. I assume it is ... Read More

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DealerRater - Apr 15, 2024

I took my 2022 Outback to Quantrell Subaru for recall work in February 2024. After the service that sent me a message that basically said "If you can't give us "EXCELLENT" on a survey from Subaru or have any concerns please give me (service rep) a chance to make it right. If you would like to talk to my manager I can arrange that". I replied with: I am not going to "ding you" in a review but I have an issue, not with the recall work, but with the inspection. I assume it is standard practice to do the inspection every time a vehicle is brought in, even for recall work which probably, in itself, does not really need one. when i looked at the report it says that my tire pressure on all 4 tires was 35. I know that was not the case when I brought the car in. I just assumed you all had properly inflated them during the inspection and I was happy about that. After getting my car I checked the pressures to verify that you all had inflated them. The pressures were 30, 31, 31, 32 NOT 35 on all! This makes me wonder if the inspection was done at all. the one item that concerns me the most if it was not really done is the checking of the brake linings. on the inspection you are listed as the advisor and then technician is listed as Hxxxxx Cxxxx. 3 weeks went by and I received no response so I sent this: I expected some type of reply related to the message I sent on 2/28 that said: I am not going to "ding you" in a review but I have an issue, not with the recall work, but with the inspection. I assume it is standard practice to do the inspection every time a vehicle is brought in, even for recall work which probably, in itself, does not really need one. when i looked at the report it says that my tire pressure on all 4 tires was 35. I know that was not the case when I brought the car in. I just assumed you all had properly inflated them during the inspection and I was happy about that. After getting my car I checked the pressures to verify that you all had inflated them. The pressures were 30, 31, 31, 32 NOT 35 on all! This makes me wonder if the inspection was done at all. the one item that concerns me the most if it was not really done is the checking of the brake linings. on the inspection you are listed as the advisor and then technician is listed as Hxxxxx Cxxxx. A couple of weeks went by and I received no replay to that. I called to talk to the service manager, was transferred to their number and got a message that they preferred to do things via text so texted them: Hi Xxxxx, this is Wayne Beech. I had my 2022 Subaru outback in for service. I believe it was February 21 and it was for a recall and they did one of your complementary service checks and it appears that they may not have really done the service check or at least not everything on it and I got a message that said basically hey you know hope you're happy with your service. If you can't give us a five please give me a call and I texted the service manager back and explained my complaint and said at that point in time I wasn't going to ding them on a review And then about three weeks later March 20 I sent another message saying hey I kind of expected a reply to this and you know here we are a couple weeks later and I haven't heard anything back so I'm not pleased about that I would've much rather you said hey, we did recall work. Have a good day Instead of indicating that you did service check or complementary look over the car when again it appears you did not. I texted that message 2 weeks ago and no reply so, now, this is me dinging them for poor service and poor communications. I think I gave them plenty of time to explain what may have happened, or not happened. Because of this I am now taking my vehicle elsewhere.

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Had planned on getting new Subaru lease, currently have a lease, health issues forced[being a totally disabled veteran] me to purchase lease I have. The Subaru Happy family turned on me for a $500 deposit! Guess they needed all the money, plus the $500!

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On 10/10/22 I paid for brake kit (brakes/rotors), along with a brake fluid flush on my front end. Also requested oil change. Quantrell stated I required a $470 package for front/rear differential fluid flush, and trans fluid flush, claiming I was due based on time and mileage. Usually this is 3-5 years, or 30-60K miles. I agreed. Forgetting that I had previously had this work done this work 11 months prior, just 7K miles ago. This service was not needed. They also were not able to see my service records from out of state, so their statements of how much ... Read More

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DealerRater - May 9, 2023

On 10/10/22 I paid for brake kit (brakes/rotors), along with a brake fluid flush on my front end. Also requested oil change. Quantrell stated I required a $470 package for front/rear differential fluid flush, and trans fluid flush, claiming I was due based on time and mileage. Usually this is 3-5 years, or 30-60K miles. I agreed. Forgetting that I had previously had this work done this work 11 months prior, just 7K miles ago. This service was not needed. They also were not able to see my service records from out of state, so their statements of how much time had passed or miles I had driven were factually inaccurate. On 1/10/2023 I went back for a tire rotation and car inspection for a road trip. They sold me a rear brake kit (brakes/rotors), and another oil change. My prior inspection on 10/10/22 showed the rear brake pads at 6mm, and now they were stating they were claiming they were at 2 & 3 mm, needing immediate attention. Not possible. Had my car inspected on 3/10/23 during an independent State inspection, & learned that Quantrell NEVER flushed or changed the brake fluid or changed the front brakes! I still have my brakes from 3 years ago on the car! They were measuring at 2-3mm. And the rear brakes are also my existing ones that were installed just 12 months earlier, and measured at the same 6mm. None of the rotors were replaced. I have had other questionable repair issues with this dealership.

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I've never had a poor experience at Quantrell Subaru. Their service is exceptional. I often show up a bit early because I live in Versailles, Ky, but they always take me in and get started on my car immediately. Quantrell Subaru is THE BEST!!! Thank you fort taking care of my sweet little Crosstrek.

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The technicians are nice and knowledgeable, the wait time was short and the overall cost seemed reasonable.

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Couldn’t have asked for a better experience. This makes the third vehicle I’ve purchased from this dealership.

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A high class dealership with an easy/going, no pressure and knowledgeable sales force and finance office. A terrific experience buying my 2023 Crosstrek with this dealership

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The whole Quantrell family is wonderful and so mindful and caring of our cars and us. It is a pleasure to do business with them. They are great people !

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John in service is amazing. He was polite, informative, and totally diagnosed/fixed the issue I was having with my Subaru. (The car is great, btw and I'm so very thankful to finally find a vehicle that is good, reliable, & well built.) The problem is solved and John is 100% the best!!!! (He deserves a HUGE raise!!!!)

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Quick service. Keep customer well informed. Friendly, efficient staff. Have used Quantrell for over 20 years, first for Volvo and now for Subaru.

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Courteous kind friendly polite good listener. Great honest respectful. Clean waiting area. Customer care and thorough with inspection.

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James was a pleasure to work with. Knowledgeable and polite. Showed us around the dealership which was a first when buying a new and a nice surprise.

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Bought my 2021 Forester from this dealer and had a pleasant buying experience—no pressure. Just had my first warranty service appointment for oil change and tire rotation. I was able to schedule this appointment for the next day. The staff was efficient and friendly. My questions and concerns were addressed and resolved to my satisfaction. I plan on using this dealership for all my service needs. Geraldine

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My husband and I are extremely disappointed in how we were dealt with as perspective buyers. We expressed interest in a vehicle to a sales rep via the website. We were told the vehicle was in the shop for repairs and would be available to test drive upon completion. We were assured we would have that opportunity. However, we received a text message informing us the vehicle had been sold without us having a chance to purchase it ourselves. We understand we’re dealing with a business and the bottom line reigns supreme, but is this how you folks treat ... Read More

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DealerRater - Mar 11, 2022

My husband and I are extremely disappointed in how we were dealt with as perspective buyers. We expressed interest in a vehicle to a sales rep via the website. We were told the vehicle was in the shop for repairs and would be available to test drive upon completion. We were assured we would have that opportunity. However, we received a text message informing us the vehicle had been sold without us having a chance to purchase it ourselves. We understand we’re dealing with a business and the bottom line reigns supreme, but is this how you folks treat potential customers? We truly expected a better experience.

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Bought a 2006 Subaru Forester in 2019 with only 52,000 miles on it plus a 4 year warranty. Had every service performed at Quantrell Subaru from just oil changes to warranty work from having the engine oil seals replaced to a electrical problem that needed the TCM replaced. The service techs got oil all over the inside that Quantrell did detail out. The problem lies when the same electrical problem came back after 2 weeks. They had the car for 2 more weeks. I took a picture of my milage at 75100 miles. When I picked up my car the milage read 75180 plus the rear hatch paint ... Read More

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DealerRater - Dec 19, 2021

Bought a 2006 Subaru Forester in 2019 with only 52,000 miles on it plus a 4 year warranty. Had every service performed at Quantrell Subaru from just oil changes to warranty work from having the engine oil seals replaced to a electrical problem that needed the TCM replaced. The service techs got oil all over the inside that Quantrell did detail out. The problem lies when the same electrical problem came back after 2 weeks. They had the car for 2 more weeks. I took a picture of my milage at 75100 miles. When I picked up my car the milage read 75180 plus the rear hatch paint looked like someone hauled wet drywall. As there was white residue on the back hatch and sides of the car. My normal person I deal with was not there that day. So I asked the gentleman that drove my car around 1. Why is there an extra 80 miles on my car. 2. what is this white residue on my car? He replied with I can just call Tony and he can answer my questions. I am tired of taken my car in and getting it back in worse shape than I brought it in.

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The scheduling was easy with many different appointment times. I pulled in and the service staff was friendly, helpful and quick. My wait was a lot less than I expected and the waiting area was clean and welcoming. I plan on going back for all my service.

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I had a great experience recently at Quantrell Subaru. Greg was gracious, accommodating and made the process of purchasing my first vehicle comfortable and efficient. Tijuan was great as well, talking me through my options and was very helpful and made the experience enjoyable rather than nerve-racking. I never felt pressured or uncomfortable, and left the lot in my new vehicle feel great. Thanks again Greg and Tijuan for providing me with a great experience, I will definitely recommend and work with this group in the future!

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I've been considering a new or used Suburu WRX-Premium. I live in Louisville, KY and have communicated with and/or visited several dealerships. Sales representative Michelle Barton is the only one that has actually listened to what I was looking for and followed up with useful information. If/when I decide to purchase a Suburu I'll gladly make the drive to Lexington to see Michelle at Quantrell.

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I will keep this brief as I will not waste any more time and effort on Quantrell Subaru, specifically their service department. Succinctly put, I have consistently experienced exploitative business practices (e.g., overquoting folks unfamiliar with mechanics with services/fixes not needed), close door services (e.g., two service representatives pulled me into the next room and told me they topped off my oil and not to say anything as it was free of charge during one of my oil consumption tests, this later was used against me as there was no written record), and lastly, poor quality of ... Read More

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DealerRater - Aug 1, 2021

I will keep this brief as I will not waste any more time and effort on Quantrell Subaru, specifically their service department. Succinctly put, I have consistently experienced exploitative business practices (e.g., overquoting folks unfamiliar with mechanics with services/fixes not needed), close door services (e.g., two service representatives pulled me into the next room and told me they topped off my oil and not to say anything as it was free of charge during one of my oil consumption tests, this later was used against me as there was no written record), and lastly, poor quality of service (e.g., they left two wrenches on my engine and took out my cabin and air filters without replacing them). These are just a few of the "highlights" of the service provided by Quantrell Subaru over my three years, two vehicles, two engine repairs, and a handful of Subaru of American Consumer complaints, in addition to more than 40 phone calls with service department representatives and service department manager, Tony. Please do yourself a favor and buy/service your Subaru at a more trusted Subaru dealership.

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Everyone was friendly and helpful and took the time to address our concerns. John talked to us about our options in replacing our air conditioner compressor and we appreciated his knowledgeable advice.

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We had a great experience with our salesperson, Marlon Strings! Second vehicle we have gotten from Marlon. He will bring us back. Financing part was a headache. We applied 48 hrs ahead of time to streamline process and were approved, but still took two hours to complete the financing part of deal. Had an appointment for 1 pm to come in to complete paperwork, still took two hours!! Similar experience when we purchased Ascent six months before. If not for this delay, would have given 5 stars!!!

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Bought a lemon here 24 hours ago. Major problems and they probably had the lights all reset before I drive. I am so disappointed in this dealership and the integrity. Go somewhere else!

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I had the best experience and it was the first time buying a car that I left the dealership with zero regrets. Marlon was wonderful to work with- he was patient, answered all my questions and found the car that had all the options I wanted and within my price range. I absolutely love my Crosstrek and love being a part of the Subaru family.

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Me and my wife, Patti, just purchased a wonderful new Subaru Outback. Monica Reed was our sales consultant and she was the consummate professional in all her dealings with us. There was no high pressure, strong-arm tactics, or any of the other methods some dealers resort to. I shared with Monica various issues I had learned from internet searches and she listened respectfully to my concerns and took no offense for having done this extra "homework." She gave me what I feel was a very fair amount in trade on our vehicle...so much so, I didn't ... Read More

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DealerRater - Jan 6, 2021

Me and my wife, Patti, just purchased a wonderful new Subaru Outback. Monica Reed was our sales consultant and she was the consummate professional in all her dealings with us. There was no high pressure, strong-arm tactics, or any of the other methods some dealers resort to. I shared with Monica various issues I had learned from internet searches and she listened respectfully to my concerns and took no offense for having done this extra "homework." She gave me what I feel was a very fair amount in trade on our vehicle...so much so, I didn't have the heart to attempt to haggle on that at all. In addition, Dean authorized a discount on the selling price due to my being a US Air Force veteran. Kristen was most pleasant and knowledgeable in explaining the extended warranty and other things and introduced us to the VP, Brentley Jones. Brentley gave us his personal assurance of top-level service as Quantrell customers and offered up his personal cell number in case we receive anything less. Now that is what I call personal and professional service. So often, people are more apt to complain if problems develop, and sometimes we forget to acknowledge when things go well. Think about it, how often does someone go track down a restaurant manager and say, "wow, great meal tonight, good job!" But rather those whose meal wasn't hot, or the waiter was slow, will surely bend the manager's ear and let them know about it! I'm an older fellow and have dealt with many dealers throughout my life, I can easily place Quantrell at the top of them all. Well done and thank you so much!

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I purchased a 2018 Forester with the Touring package on December 31, 2020. Randy Gazala was my sales person and he was fantastic!! He is extremely knowledgeable, polite and patient with questions. He was genuinely concerned that I would be happy with my purchase. If every salesman was as kind and considerate as Randy, car buying would be a pleasant instead of dreaded experience.

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Prompt service, car finished within the time stated. Were careful with the cleanliness of both interior and exterior. Will use this dealership for all service.

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TERRIBLE, TERRIBLE, TERRIBLE experience buying a car. I have never felt more belittled and undervalued as a customer. Monica, the sales person, started out with a friendly smile until she realized I had been on the internet comparing prices. She quickly cut me off to tell me my research was all wrong and seemed offended that I talked to other sales people. Of course, the next step was to talk to the manager, Dean. Here, we went from bad to worse. Everything in me said get up and walk. It’s not worth it. No one should be treated this ... Read More

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DealerRater - Dec 8, 2020

TERRIBLE, TERRIBLE, TERRIBLE experience buying a car. I have never felt more belittled and undervalued as a customer. Monica, the sales person, started out with a friendly smile until she realized I had been on the internet comparing prices. She quickly cut me off to tell me my research was all wrong and seemed offended that I talked to other sales people. Of course, the next step was to talk to the manager, Dean. Here, we went from bad to worse. Everything in me said get up and walk. It’s not worth it. No one should be treated this way. There are other Subaru dealers who actually want your business and would love to have you in their showroom. I had to take a couple of deep breaths, count to ten, and stay because the person I was with had their heart set on buying a car that day.

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This was my first purchase from Subaru. I bought a new crosstrek and had waiting on one in particular for a while. Valerie was absolutely wonderful in helping me purchase my crosstrek. Very helpful, accommodating and willing to answer any questions I asked.

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I am not going to lie, they have had my son's car for over a month and a half, pick it up with check engine light on. The terri lady in loaners seemed fed up with us. I had a toddler(my other son), and post back surgery. I was running in the keys to drop off and she told me I had to wait in the drop off line till I could pull it in the bay and drop off. My son ask about the check engine light issue, and they said they would charge him a diagnostic ... Read More

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DealerRater - Aug 9, 2020

I am not going to lie, they have had my son's car for over a month and a half, pick it up with check engine light on. The terri lady in loaners seemed fed up with us. I had a toddler(my other son), and post back surgery. I was running in the keys to drop off and she told me I had to wait in the drop off line till I could pull it in the bay and drop off. My son ask about the check engine light issue, and they said they would charge him a diagnostic fee if they looked into it. Even though it came on while in their care for a month and a half. The car was filthy when we picked it up. My son keeps a clean car. Everyone else coming to get their car had the cars pulled up and showed off to them, and we got a finger point to the direction of our car, and the keys given to us. I guess because we didn't look like we could afford to be there we were treated a lot differently. He has a extended warranty that we paid extra for, and went out of our way to go to a subaru certified shop. I have friends that work there. I am astounded by the customer service, and repair service that we received there. I feel like we are definitely not welcome to return. Maybe we don't make enough to be treated properly there. Update: my son, and husband hook the car up to diagnostics. They pop the hood, and automatically the bolts that hold the intercooler down and they were miss, the brackets were very loose. The skid plate is missing entirely. They didn't replace the axel seal while they were repairing it and now it's leaking transmission. They pulled the axels to pull the transmission, so there supposed to replace that for safety. The inspection cover for the clutch at the bottom of the transmission is missing. We are contacting someone today. You bet you xxx i am mad. I can't imagine what they get away with with other customers. Thankfully we are a family of mechanics. The only reason I tell them to never work on it is so they don't void the warranty. It's not ok to treat people like this.

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This is my second new car purchase from Quantrell Subaru. Tim Harpe made my sales experience the best you could ask for. He is a pleasure to work with and I would highly recommend anyone looking for a new car to visit him.

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Recently bought my 2016 Forester at Quantrell. It was a lovely buying experience. Phil Petit, the staff member who worked with me, was caring, knowledgeable, and sincere. He put every effort into helping me find a car that was both affordable for me and one that I truly liked. I never felt pressured to buy, and yet he made the sale happen efficiently. This efficiency was especially appreciated because of the pandemic. I worked through many aspects of the purchase over the phone, but once I came ino the dealership to complete the purchase, I found that excellent controls were in ... Read More

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DealerRater - Jun 25, 2020

Recently bought my 2016 Forester at Quantrell. It was a lovely buying experience. Phil Petit, the staff member who worked with me, was caring, knowledgeable, and sincere. He put every effort into helping me find a car that was both affordable for me and one that I truly liked. I never felt pressured to buy, and yet he made the sale happen efficiently. This efficiency was especially appreciated because of the pandemic. I worked through many aspects of the purchase over the phone, but once I came ino the dealership to complete the purchase, I found that excellent controls were in place to protect customers from Covid and that staff members took these measures seriously. Buying a car from Quantrell was a great experience. I will recommend them to friends in the market for a car.

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Bought my 2018 Forrester brand new, from quantrell. Only issue, was, my backup camera went out. Extended, warranty covered, it. Very professional .I will b bringing in roo2 for recommend service. Soon. They have always done right by me. When I owend my first roo. It was, problematic engine troubles. They replaced. Still had issues ended up trading it off. Got a fair deal. Winnfred was great to deal with. So I do recommend quantrell just wish they had dealer closer to where I'm from.

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We love Subaru cars. We are on our third subaru and when we purchased it (used) we spent thousands of dollars on a warranty (that covered most things including engine and transmission problems). We felt most comfortable bringing it to the Lexington Subaru dealership thinking that they would be the best and know their stuff. That was by far the BIGGEST mistake we made. The Quantrell Subaru Service department is negligent at best and dishonest and discriminatory at worst. After having our Tribeca for about six months my husband started to hear noises that sounded like the transmission was having ... Read More

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DealerRater - May 27, 2020

We love Subaru cars. We are on our third subaru and when we purchased it (used) we spent thousands of dollars on a warranty (that covered most things including engine and transmission problems). We felt most comfortable bringing it to the Lexington Subaru dealership thinking that they would be the best and know their stuff. That was by far the BIGGEST mistake we made. The Quantrell Subaru Service department is negligent at best and dishonest and discriminatory at worst. After having our Tribeca for about six months my husband started to hear noises that sounded like the transmission was having issues. Whenever we'd bring it in and they would brush us off and say it was something else. I have at least five separate notes from the dealership even stating this fact. We got in service again back in the beginning of March to hopefully fix our transmission issues once and for all.They said it was our Transmission mount so they fixed that and we hoped that would be that. Well as soon as we got it back my husband heard the noises again. He contacted the service guy and never heard back.We would have gotten it back in immediately except for covid19 slowed us down a bit. We get it back in only two months later. They called us and let us know that our warranty is expired and our entire transmission needs to be replaced along with some other issues.... our bill ...over 10 Grand.WHAT?! They were just working on it and our Warranty covered all of this! On top of that they never gave us the paperwork for the inspection we had done the past two times we had it in. My husband had to go to the manager to get that paper work printed off ( to see if they had even done the inspections) and spoke to him about the issues we had been having with service. The paperwork showed that there were transmission issues ect but they verbally told us different. They said there weren't any!! Why they heck would a shop change the transmission mount but leave a whole slew of problems especially when the warranty covers fixing all of these things?! The manager seemed helpful at first and said they would give it another test drive ect but NOTHING came of that. We called corporate and we just brushed us off since our vehicle is older. I have NO DOUBT that if we had used a different and HONEST shop our vehicle would be fine right now. We would have had everything fixed instead of being left with close to a 13 thousand dollars worth of stuff that needs to be done. DO NOT use the subaru service especially if you have a warranty. We hear great things about Tony's and will be using them in the future. It's too bad subaru service is so god awful when their cars are wonderful. Stay away from these shady people..they don't care about their customers. AT ALL.

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timely professional service. Friendly and caring while being informative during the process. excellent controls during this pandemic including gloves, masks, along with protective vehicle coverings. thanks for the extra care...

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Absolutely love my 2020 Outback! The staff was really great to work with. I would certainly recommend Quantrell Subaru to anyone looking for a new vehicle

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Quantrell sucks. I made a service appointment for them to install a remote starter two weeks in advance and to have a loaner for me. When I got to the appointment, they did not have the loaner or the remote! They expected me to order my own part in addition to making an appointment. And they just did it to me again today. I'll never use this place again. Not good enough for the Subaru label.

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I bought this car new in April 2014, it hasn't been driven hard. The only accident was in May 2018 when someone rear ended me. This car has been great but became a major money pit this year. In Jan 2019 I had a 60,000 mile checkup, it was completed at 68,000 miles. I Mar 2019 the left front control arm was worn out and replaced after 70,000 miles. I complained about intermittent surging/jerking at low speeds, the tech couldn't duplicate the issue. I know my complaint was after the powertrain warranty expired, but this issue started occurring before the warranty expired. The transmission ... Read More

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DealerRater - Sep 17, 2019

I bought this car new in April 2014, it hasn't been driven hard. The only accident was in May 2018 when someone rear ended me. This car has been great but became a major money pit this year. In Jan 2019 I had a 60,000 mile checkup, it was completed at 68,000 miles. I Mar 2019 the left front control arm was worn out and replaced after 70,000 miles. I complained about intermittent surging/jerking at low speeds, the tech couldn't duplicate the issue. I know my complaint was after the powertrain warranty expired, but this issue started occurring before the warranty expired. The transmission was replaced by AAMCO last week, the car had 79,000 miles and it cost me $5000. AAMCO reported that the transmission was worn out, the surging and jerking issues were fixed with the new transmission. The left inner tie-rod was discovered to be bad during the transmission replacement. I am taking the car to an independent garage to fix the tie-rod. Why was the tie-rod or the transmission not discovered during the last service in June ? Or the tie-rod in Mar when the control arm was replaced. I had the tires rotated during the last service and afterwards it was discovered that wheel studs on 3 3 wheels were stripped. One wheel had 3 broken studs that fell off. Several invoices show that wheel studs were stripped and replaced. I've heard people brag about the longevity of Subaru, that's one of the reasons that I bought this car. I hope this is not an example of the quality, and an exception (lemon). I'll give Subaru another try. I think I've been more than patient with this car over the last year.

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I recently purchased a vehicle from the pre-owned car lot. I brought the vehicle in for a dash replacement (which was agreed upon prior to purchasing the vehicle) and Tim, my sales consultant and Donnie my sales manager tried to pull one over on me and put on a dash skin, rather than replace the entire thing. It didn’t even look professional. I immediately brought the vehicle back in to get it removed, and they tried to give me the run around. I am just very disappointed in the service here at the dealership and would not recommend anyone ... Read More

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DealerRater - Jun 27, 2019

I recently purchased a vehicle from the pre-owned car lot. I brought the vehicle in for a dash replacement (which was agreed upon prior to purchasing the vehicle) and Tim, my sales consultant and Donnie my sales manager tried to pull one over on me and put on a dash skin, rather than replace the entire thing. It didn’t even look professional. I immediately brought the vehicle back in to get it removed, and they tried to give me the run around. I am just very disappointed in the service here at the dealership and would not recommend anyone to the pre-owned car lot. I have tried to contact the Vice President who work higher up and have yet to hear back from them I have lost all respect and trust in Quantrell Subaru.

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Got my 2014 Forester from here. Good solid vehicle. Quantrell just upgraded it's waiting room....VERY nice! Also have Saturday service hours now....though I will not be using them. Nice to sit in their waiting room (for an oil change) on a weekday eating fresh donuts and good coffee. This is a great place to buy great vehicles.

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The website is a disaster. The photos don't match the description. Used cars are listed weeks after they have been sold or wholesaled. The only way to see what they have is the old fashioned- way-go walk the lot. Sales people tell me the web site has been outsourced to a service company. That company needs to be fired. End of... I have been very satisfied with the service on my 2015 Forester, and am trying to buy a 2nd car, but I don't have time every week to go to the dealership to see what has come in. ... Read More

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DealerRater - Jun 16, 2016

The website is a disaster. The photos don't match the description. Used cars are listed weeks after they have been sold or wholesaled. The only way to see what they have is the old fashioned- way-go walk the lot. Sales people tell me the web site has been outsourced to a service company. That company needs to be fired. End of... I have been very satisfied with the service on my 2015 Forester, and am trying to buy a 2nd car, but I don't have time every week to go to the dealership to see what has come in. PLEASE FIX THE WEBSITE!!

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Quantrell is an exceptional dealership. They are very honest and transparent. This car purchase experience was very pleasant. I also was impressed with the services that are offered to customers after the sale of the vehicle. Quantrell obviously wants to build long term relationships. They are not just interested in selling you a vehicle. They genuinely really care about making sure you are satisfied before, during, and after the sale.

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Darren was our contact person and was excellent. Having researched many cars most salespersons know less about the car, equipment options, controls, than I do. Darren was the exception, he knew the product very well, was informative and well researched on the vehicle. In addition at check out he took a great deal of time to show all controls, link cell phones, and follow through on all items. He also had the car up front and ready to drive for both the test drive and pick up. One of the best sells persons I have encountered in the car business. ... Read More

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DealerRater - Mar 7, 2016

Darren was our contact person and was excellent. Having researched many cars most salespersons know less about the car, equipment options, controls, than I do. Darren was the exception, he knew the product very well, was informative and well researched on the vehicle. In addition at check out he took a great deal of time to show all controls, link cell phones, and follow through on all items. He also had the car up front and ready to drive for both the test drive and pick up. One of the best sells persons I have encountered in the car business. Darren should be in management and setting the standard on how things should be done. Business manager made a speedy checkout without pressure for numerous add ons which was greatly appreciated.

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I just bought my new 2015 Subaru Forester on March 30, 2015. They are fair with trades and very nice/helpful overall. Being a woman and coming from Boston, you are always "on guard" when it comes to card dealings, but I truly felt they offer a good, reasonable deal. I will highly suggest them to my friends. I haven't experienced customer service yet so I hope they kick xxx also. Thank you Quantrell. You guys rock!

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10 minute phone conversation with Terry to buy a new car. 1 1/2 hour drive. 1 hour paperwork/ look over car. Drive home in new car. It should always be this easy. Our 2nd car purchased in Lexington. Won't buy from Louisville dealers.

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After negotiating over the phone the price of my 2015 Legacy, I received the papers in the mail to sign as I live three hours away. Upon arriving to pick up my car I was shocked and aggravated to be told my contract was wrong and I would need to sign a new one with an increased payment. Upon speaking to the manager about the problem, he was rude and would not even shake my hand and made me feel like it was my fault for not noticing the mistakes on the original contract! Then he never apologized for the mistake ... Read More

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DealerRater - Nov 5, 2014

After negotiating over the phone the price of my 2015 Legacy, I received the papers in the mail to sign as I live three hours away. Upon arriving to pick up my car I was shocked and aggravated to be told my contract was wrong and I would need to sign a new one with an increased payment. Upon speaking to the manager about the problem, he was rude and would not even shake my hand and made me feel like it was my fault for not noticing the mistakes on the original contract! Then he never apologized for the mistake he made and basically told me to deal with it. I should have left then but I didn't. Then 5 days later I learn they cashed my 500.00 deposit I made to hold the Legacy before I got there. I was told by two people that the check would be shredded! I am furious! My bank account was messed up! It took ME, NOT Quantrell two days to fix it! I love my Subaru but I would NEVER purchase another vehicle here!

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This is the second Subaru I've purchased at Quantrell and it won't be the last. Product, service and management are as good as they can be. I feel I paid the right price for a very good vehicle. The trade value of the car I bought the last time was just fine, showing that the car held its value even though I'd driven it 60K miles in 3 years. Whenever I've needed service I take my car to Quantrell. I know it's not the cheapest it town but I also know the work is done very ... Read More

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DealerRater - Nov 18, 2013

This is the second Subaru I've purchased at Quantrell and it won't be the last. Product, service and management are as good as they can be. I feel I paid the right price for a very good vehicle. The trade value of the car I bought the last time was just fine, showing that the car held its value even though I'd driven it 60K miles in 3 years. Whenever I've needed service I take my car to Quantrell. I know it's not the cheapest it town but I also know the work is done very well so the (very) few extra bucks is worth it. I've never had a question they couldn't answer and I've never had anything but a good experience there. Even the coffee is good.

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From the moment I first made contact with the Quantrell Subaru dealership through Jim Grisso and Ray Robinson I was treated with the utmost respect and courtesy. As a recent graduate, who just moved to the country from Canada, there were a number of difficulties associated with me getting my loan and the dealership helped me through each step with little to no hassle. I believe the president of the company even went out of his way to make sure I got the best deal I could! As a veterinarian I had very specific needs and wants concerning my vehicle ... Read More

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DealerRater - Aug 13, 2013

From the moment I first made contact with the Quantrell Subaru dealership through Jim Grisso and Ray Robinson I was treated with the utmost respect and courtesy. As a recent graduate, who just moved to the country from Canada, there were a number of difficulties associated with me getting my loan and the dealership helped me through each step with little to no hassle. I believe the president of the company even went out of his way to make sure I got the best deal I could! As a veterinarian I had very specific needs and wants concerning my vehicle and both Jim and Ray spent the time to go over why the Outback was the best car for me. All in all I would (and will) recommend the dealership to everyone I meet!

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I spoke to Terry in Sept. 2012, about looking at a Forester. Even though I advised Terry I was waiting on a decision making event; Terry never pushed me on a sale or swayed me to a higher priced vehicle. I just got a hand shake and smile with, "Feel free to contact me when you decide to buy. I will see what I can do for you all." When my Wife and I decided we were going to get the financed loan from our credit union and go see Terry, it was a great decision and experience. Terry ... Read More

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DealerRater - Nov 20, 2012

I spoke to Terry in Sept. 2012, about looking at a Forester. Even though I advised Terry I was waiting on a decision making event; Terry never pushed me on a sale or swayed me to a higher priced vehicle. I just got a hand shake and smile with, "Feel free to contact me when you decide to buy. I will see what I can do for you all." When my Wife and I decided we were going to get the financed loan from our credit union and go see Terry, it was a great decision and experience. Terry was extremely helpful and new just what I was looking for in a 2013 Forester, do to me telling him in our prior conversation in Sept.; I am not one for frills and fancy fu-fu stuff I really don't need. Terry and the sales staff gave me a good, honest deal on the Forester. Oh and I don't want to forget Jodie Wilkinson that handled the registration, title and warranty. Very personable and friendly; down to your level. Over all, my wife and I were very please with the sales experience. Why a Subaru you ask? Well, I did my homework. They have a great history and after trying American made vehicles again, I was ready to own a Japanese/American vehicle again. My Brother in California bought an Outback last year and also advised me what a great vehicle Subaru is. I am hoping the Service Department is just as pleasant of an experience as the sales experience was; for us being new SUBARU FORESTER OWNERS.

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My recent purchase of a new 2012 Subaru Impreza from Roy Obenshain at Quantrell Subaru was nothing short of exceptional. The entire process was hassle free. I never felt like I was being pushed or hassled. From Roy, to the Sales Manager and everyone was super friendly and never once did I feel like I was talking to a sleazy car salesman. Roy was fantastic and deserves your business.

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This was a very good purchasing experience at a very difficult time for me. Everyone was nice, helpful, and knowledgable. I really like the car and the price was pretty good as well. I really could not have asked for any better experience. Since I've had the new car only a week, I have not had any opportunity to visit the service department, but I expect that will be a good experience as well when the time comes.

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Could not be more pleased with the experience I had with Quantrell Subaru. I had a special order for a WRX STi and Quantrell was the most responsive and proactive of any of the Subaru dealers I worked with. Jim Grisso did a great job handling the sales transaction and I definitely appreciated his help and responsiveness during the process. Drove from Louisville for the deal and have absolutely no regrets whatsoever.

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